Online Tech Support - Computer Help Services

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Nationwide Computer Support

Online
In-Home
In-Office
In-Store

Need Assistance, Call 1.866.607.2321

TECHNICAL SERVICES:

Business Sales
Education Sales
Government Sales

Technical Support

Adachi Computech Solutions provides instant tech support using on-demand remote support technologies and integrated PC tools that are robust, fast, & secure. The Internet connection is firewall-friendly and uses 256 bit SSL-encryption sessions, which makes it safe to control and manage computer & network systems remotely. This technical support service requires an active subscription to any of our service & support plans, available here

SUPPORT PROCESS:

Client with an incident calls our support technician @ 1.866.607.2321 or 908. 315.9574
Our support technician directs the client with incident to accept a remote control session
The client accepts that our support technician will take remote control of their computer
The remote control process is initiated by selecting the appropriate code. The client accepts that our support technician will take remote control of their computer

Please Call 1.866.607.2321. When directed by a support technician, click the link below and enter your assigned session code to initiate Remote PCHelpNow connection to your computer: GetPCHelpNow

REMOTE SUPPORT BENEFITS:

Quicker response time to business needs
Proactive diagnostics and problem resolution
Less downtime
Supplementing your in-house IT staff
Ongoing system patches and software updates
Improved operational efficiencies

All repairs are covered under a minimum 30-day labor and 90-day parts warranty, or as specified by the manufacturer. Adachi Computech Solutions recommends regular data backup and assumes no responsibility for lost data.

*Software Issues:

Adachi Computech Solutions can diagnose and fix some software issues for our standard charge ($55.00 per hour). Please be advised that software issues are not covered neither under manufacturer's warranty, nor under any maintenance Contracts.

**Licensed software only:

For any software that requires reinstallation, including operating system software, the customer will need to provide or purchase appropriate licensed software.

Clean Installation of Operating System involves completely formatting the Hard Drive, which will erase all content on the computer, and then reinstalling the Operating System.

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