Technical Support

Adachi Computech Solutions provides instant tech support using on-demand remote support technologies and integrated PC tools that are robust, fast, & secure. The Internet connection is firewall-friendly and uses 256 bit SSL-encryption sessions, which makes it safe to control and manage computer & network systems remotely. It's like watching your computer fix its self! You can choose to watch and talk on the phone with the technician while the computer is being fixed or you continue doing what you were doing. This technical support service requires an active subscription to any of our PC Support Plans or a purchase of one-time Online PC Help service.

SUPPORT PROCESS:

• Client with an incident calls our support technician's hotline @ 1.866.607.2321 or 908. 315.9574 and describes the nature of the problem
• Our support technician directs the client with incident to accept a remote control session
• The client accepts that our support technician will take remote control of their computer
• The remote control process is initiated by selecting the appropriate code. The support technician will complete the service and ensures that the client's computer is working well again

REMOTE SUPPORT BENEFITS:

• Quicker response time to business needs
• Proactive diagnostics and problem resolution
• Less downtime
• Supplementing your in-house IT staff
• Ongoing system patches and software updates
• Improved operational efficiencies

*Software Issues:

**Licensed software only: